- Peter Drucker

Overview

It is rare when a single system can be identified whose benefits are so clear and whose impact is so substantial that there can be little question about its value to the organization. One concern has been about the tendency of performance measurement to become over-elaborate, to concentrate on 'measuring the measurable' and as a result to miss the big picture. It can easily become a matter of counting the trees rather than monitoring the growth of the forest.

Peter Drucker's quote emphasizes the importance of being able to measure something in order to manage it. It is difficult to measure IS performance because of its integrated nature with other systems.